General booking conditions

Designed for Adults

Marina Resort Benidorm will be closed for renovations from 17/11/2025 to 19/12/2025 and from 03/01/2026 to 04/02/2026.

During the period from 20/12/2025 to 03/01/2026, the hotel will remain open, although some of our facilities will be temporarily out of service.

We will work to minimise any possible inconvenience and have set up alternative areas so that you can continue to fully enjoy your stay. We sincerely appreciate your understanding and trust. These improvements are designed to ensure that, upon your return, your experience will be even more special.

I. BACKGROUND INFORMATION

These terms and conditions (as may be amended from time to time) apply to all direct or indirect services available online, via any mobile device, by email or by telephone. By accessing, browsing and using our website and/or making a booking, you agree that you have read, understood and agree to the terms and conditions below (including the privacy policy).

GESTION HOTELERA LA MARINA, SL, in compliance with the provisions of Law 34/2002, of 11 July, on information society services and electronic commerce, makes available to the User in this document the following General Terms and Conditions of Contract.

The user undertakes to fill in the forms offered by GESTION HOTELERA LA MARINA, SL in order to make a reservation with the personal data and additional information requested and which are considered essential for the provision of the service.

On the other hand, and in order to comply with RD933/2021 of 26 October, the user will be obliged to provide all the details of the DNI, including the support number, and complete address details, as well as the relationship in the event that there is a minor.

The contract may be concluded in English or Spanish.

The User will be able to verify the data on the booking summary screen that will appear just before connecting to the payment gateway.

The User shall have access, prior to the start of the service contracting procedure, to the General Contracting Conditions, which may be stored and/or reproduced on a durable medium.

GESTION HOTELERA LA MARINA, SL guarantees, through the provisions of these General Contracting Conditions, full compliance with the regulations on the defence of Consumers and Users that may be applicable, protecting their legitimate interests from the beginning to the end of the contracting process of the products and services supplied through the website, as well as compliance with Law 7/1998 of 13 April 1998 on General Contracting Conditions, Royal Decree 1906/1999 of 17 December 1999 regulating Telephone or Electronic Contracting with general conditions and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and the free movement of such data.

III. PROCUREMENT PROCEDURE.

The purpose of the accommodation booking service offered by GESTION HOTELERA LA MARINA, SL on its website is the booking of rooms. The contracting procedure consists of the following phases:

- First: Select the BOOK option from the main page or from the offers section to choose the dates of stay and number of people to evaluate availability.
- Second: Choice of room type and number of rooms.
- Third: Selection of supplements and additional services with a sample of the final price.
- Fourth: Insertion of personal data relating to the reservation, as well as the bank card used as a guarantee of the reservation, and acceptance of the general conditions of the reservation.
- Fifth: Formalisation of the booking, sample confirmation page.
- Sixth: Sending of the booking confirmation email with the booking details.

Phase 1 “Selection of period of stay”: In this phase the User does not need to register, it will be enough to enter in the web form their preferences in terms of dates, number of rooms and number of people that will make up the reservation.

Phase 2 “Availability check”. After validating the data entered and according to these values, in the next step the User will be shown the availability of the hotel establishment.

Phase 3 “Introduction of personal data”. In this step, the User must enter his or her contact details in the form created for this purpose. The fields on this form are all obligatory, so they must be filled in before formalising the reservation.

Phase 4 “Summary of the booking”. Once the previous form has been validated, the User will obtain a summary of the booking on the screen. The purpose of this step is for the User to check the data previously entered in order to ensure that no error has occurred. At this step, the User may go back to correct the errors detected or continue with the booking and connect to the contracted payment gateway.

Phase 5 “Payment of the reservation”. See point VIII. METHOD OF PAYMENT AND PRICE
GESTION HOTELERA LA MARINA does not store your credit card details in its systems, as these are provided by the User to the payment gateway -by secure means- to make the payment of the reservation.

After payment of the booking, the User will receive an e-mail to the address provided by the User during registration with the booking locator and a summary of the booking within 48 hours.

It is important that you check your email inbox during this period. If you notice that you have not received the confirmation email, please check your SPAM and SPAM folders in case the email has been automatically stored there. This email contains your booking locator and is necessary in order to be able to make any modification or complaint about your booking. The present Conditions regulate the legal relationship derived from the contracting processes formalised by the Users through the website of GESTION HOTELERA LA MARINA, SL.

Users expressly accept full and unreserved adherence to the present stipulations, in the version published by GESTION HOTELERA LA MARINA, SL at the time the User contracts the service and/or content in which he/she is interested. Therefore, the User undertakes to read the contracting conditions carefully each time he/she proceeds to contract any service, given that by accepting the General Contracting Conditions the User declares:

1. That he/she is a person with the capacity to contract.
2. That you have read and accept these general terms and conditions.

IV. MODIFICATION OF THE CONDITIONS OF CONTRACT.

GESTION HOTELERA LA MARINA, SL may modify the present stipulations provided that there is sufficient cause or reason to do so, and these modifications shall be published on the website. It is understood that there is sufficient cause or reason for the modification, including but not limited to, when its purpose is to:

a. Extend the range or number of services made available to Users or improve existing services.
b. Modify, replace or update the prices of the services offered through the website.

The period of validity of these conditions shall be the time they remain published on the website and shall apply to the services purchased at the time these conditions are available.

In any case, GESTION HOTELERA LA MARINA, SL reserves the right to modify them unilaterally, without this affecting the services contracted by users prior to the modification, except in those cases in which the user has changed or modified the contracted service, in which case the conditions in force at the time of the change and/or modification shall apply.

V. CONDITIONS OF USE.

This Site is intended solely for users over the age of eighteen. Registration on, use of, or access to the Site by persons under the age of eighteen is not permitted except through their legal representatives and is a violation of these Terms of Use. By using the Service or the Site, you represent and warrant that you are eighteen years of age or older and agree to be bound by all of the terms and conditions of this Agreement.
The User undertakes and guarantees to make use of the website and the services made available on it in accordance with the provisions and purposes established in the general and specific conditions of contracting hotel reservations, the provisions of the applicable regulations, as well as those relating to morality and good customs.

Likewise, the User shall refrain from obtaining the contents provided on the website by illicit or fraudulent means, theft or plagiarism of the same, in accordance with the provisions of the Criminal Code and applicable regulations.

GESTION HOTELERA LA MARINA, SL reserves the right to deny access to the site, without prior notice, to any User who contravenes the provisions of these general terms and conditions.

For its part, the User undertakes not to make unlawful use of the contents of the website, or that may be detrimental to GESTION HOTELERA LA MARINA, SL. Therefore, the User shall refrain from modifying, copying, distributing, publishing, transferring and/or selling any information or appearance concerning the website owned by GESTION HOTELERA LA MARINA, SL.

a. Hyperlinks and secure environment.

GESTION HOTELERA LA MARINA, SL, is not responsible for the websites linked to this one, and therefore is not responsible for their contents. The risks arising from the consultation of such websites correspond exclusively to the Users, who must abide by the terms, conditions and legal notices of the same, for which GESTION HOTELERA LA MARINA, SL is not responsible.

GESTION HOTELERA LA MARINA, SL, through its website, uses technological means to guarantee the protection of information. The entire process of contracting services is carried out in a secure environment, using a secure SSL server.

b. Intellectual and Industrial Property.

GESTION HOTELERA LA MARINA, SL is the owner of the Intellectual and Industrial Property rights of the elements that make up the design of the website, such as the brand, trade name or distinctive sign. In particular and without limitation, the logos, colour combinations, the selection and form of presentation, the source code of the website, the menus, the navigation buttons, the HTML code, the Java applets, the texts, images, graphics, as well as any other content of the website owned by GESTION HOTELERA LA MARINA, SL are protected by copyright.

The User undertakes to respect the intellectual and industrial property rights of the Platform; the User shall refrain from copying, reproducing, distributing, making available or publicly communicating the content of the website without the express written authorisation of GESTION HOTELERA LA MARINA, SL.

c. Limitation of liability.

The User expressly exonerates GESTION HOTELERA LA MARINA, SL from all liability for any direct or indirect damages arising from possible errors on the website, as well as for any interruption, suspension, delay or anomaly in access to the same.

GESTION HOTELERA LA MARINA, SL undertakes to take the utmost care to protect the website from any viruses, Trojans and other elements that could violate or damage the computer system of the User or third parties. In any case, the User exonerates GESTION HOTELERA LA MARINA, SL from all liability for direct or indirect damage caused by the possible existence of such harmful or malicious elements.

d. Protection of Personal Data.

Access by users to the portal and the booking of the services offered through the website implies the processing of personal data. For GESTIÓN HOTELERA LA MARINA, S.L., compliance with the regulations on personal data protection and on information society services and electronic commerce is of great importance.

Access to the BOOKING process will require the User to provide personal data. GESTIÓN HOTELERA LA MARINA, S.L., guarantees the confidentiality of the personal data provided by Users, in accordance with the provisions of the regulations on Personal Data Protection, and on Information Society Services and Electronic Commerce. GESTIÓN HOTELERA LA MARINA, S.L. complies with current legislation on data protection, having adopted the necessary administrative and technical procedures to ensure the security of the personal data we collect.

In this sense, the user is informed and consents to the incorporation of their data to the processing carried out by GESTIÓN HOTELERA LA MARINA, S.L. We remind you that you have all the information about the purpose, basis of legitimacy, data controller… in the “Privacy Policy” section of the website.

In the event that you have contracted our services through the “Tarifa Viaje Seguro”, you are accepting that we will transfer your personal data to the company FLEXMYROOM INSURETECH, S.L., with registered office in Benidorm (03503 – Alicante), Calle Gerona, 13, Local CA 18, and with CIF number B42687616, for the sole purpose of allowing you to benefit from the cancellation and travel assistance insurance that this company offers.
This entity will cancel your personal data when the service has been completed and the legally established deadlines have been met.
You may exercise your rights of access to data, rectification or deletion of data, limitation of the use of data, opposition to the use of data and data portability at the email address: datos@flexmyroom.com
The User declares that all data provided by him/her are true and correct, and undertakes to inform GESTIÓN HOTELERA LA MARINA, S.L. of any changes that may occur in them. The user has the right to object to the processing of any of their data that are not essential for the conclusion of the contract and its use for any purpose other than the maintenance of their contractual relationship. The privacy policy of GESTIÓN HOTELERA LA MARINA, S.L. guarantees the User in any case the possibility of exercising their right of access, rectification, cancellation and opposition of their data, notifying GESTIÓN HOTELERA LA MARINA, S.L. by sending an e-mail to the following address: central@marinaresortbenidorm.com.

Likewise, and in compliance with Law 34/2002 on Information Society Services and Electronic Commerce, GESTIÓN HOTELERA LA MARINA, S.L. will only send offers or advertising and promotional communications by electronic means to your e-mail address or through other equivalent means of electronic communication, to those Users who have expressly given their consent. GESTIÓN HOTELERA LA MARINA, S.L. informs the User that they may unsubscribe from this type of communication by following the instructions that appear at the end of all our emails or by writing to the following email address: central@marinaresortbenidorm.com

e. Newsletters

To request information about our promotions and receive communications about our services, you must access by clicking on the “Newsletter” button, and you must complete the user registration. Once you press this button the system will take you to a form with fields to fill in with your personal data (name, e-mail address, country).
Once you have filled in all the data, click on the “Submit” button. The registration system will display the data for verification by the user or, if necessary, for modification, indicating in red and with an asterisk those fields that need to be corrected. Once you have verified or corrected your data, press the “Send” button and you will be automatically registered.
Remember that you must read and accept the terms of use and the privacy and cookies policy whose links appear on the registration page, before confirming your registration on the site. In addition, once you have completed the above registration process, the system will send you within 24 hours a message to the email address you have entered in the
registration form, confirming your registration and a URL address from which
you can download and/or print these terms and conditions. If, once you have registered, you wish to correct or modify any of the fields you have entered as a user profile, you should contact us via this e-mail address: central@marinaresortbenidorm.com.

You may unsubscribe from the System at any time you wish. To do so, you must send an e-mail to the following address: central@marinaresortbenidorm.com, identifying yourself as a user and indicating the word “Unsubscribe from the System” in the subject line of the e-mail. We will proceed to cancel your account in the System.

VI. RIGHTS AND OBLIGATIONS OF THE USER.

a. Obligations of the User:

The User undertakes to:

– To fully comply with the provisions of these terms and conditions of the services provided by GESTIÓN HOTELERA LA MARINA, S.L.
– Complete the registration forms prior to the start of the contracting procedure with truthful and current information.

– Omit sending messages that in any way prevent or hinder the normal operation of the service. In any case, the User will be solely and fully responsible for the content of the messages he/she writes or sends, as well as for the data he/she provides.

– To pay the price of the services contracted, without the presentation of a complaint or claim exempting them from this obligation.

– To comply with the particular rules of the hotel establishment whose services he/she enjoys.

– To observe the rules of hygiene, education and good manners towards the rest of the users and the staff of the hotel establishment providing the service.

b. Rights of the user:

– All information provided to the client shall be binding on the provider under the terms established by current legislation.

– All users of the contracted services have the right to the services they acquire being of the category and legal requirements contracted or of that quality that is in direct proportion to the category of the establishment.

– The establishment is obliged to have at the disposal of the client the complaints book in which to register their complaints. To make a complaint, ask for these sheets, fill in your personal details and clearly indicate the reason for the complaint.

VII. CONFIRMATION OF RESERVATION

Upon booking the user will receive an email or SMS with a confirmation voucher. The user will be able to print this voucher which informs the user of all the details of the online booking as well as detailed price information.

The user undertakes to carry the booking confirmation voucher and to show it when checking in (it is not necessary to print it, it would be sufficient to show it through a digital device), accepting that, if this document is not presented, the booking conditions cannot be guaranteed.

VIII. FORM OF PAYMENT AND PRICE

The prices and rates applicable to the contracting of services by the user shall be those appearing on the website owned by GESTION HOTELERA LA MARINA, SL, at the time the user accesses the specific service and proceeds to initiate the contracting process.

All prices are shown with VAT/taxes included.

The currency exchange rate is for information purposes only, as our rates are only published in euros.
As a general rule, the price of the booking includes exclusively: accommodation, accommodation and breakfast, accommodation and half board or accommodation with full board. The availability and price or gratuity of special services such as: transfer to or from the airport, details in the room, etc. that could not be included in the calculation of the on-line reservation, will be subject to confirmation by GESTION HOTELERA LA MARINA, S.L.

GESTION HOTELERA LA MARINA, S.L. reserves the right to modify the rates published on the website whenever it deems appropriate.

If you choose to book the Pay As You Go rate, in any of its modalities, (Non-Refundable or partially refundable, (such as Secure Travel Rate(*), or others that may be added under this policy of total or partial payment), the payment method will be via secure e-commerce gateway / Redsys payment gateway.

Secure Travel Rate(*). The charge for the first night will be made at the time of booking. On arrival at the hotel you will pay the outstanding amount during the check in process.

The entire transaction will take place in a secure 3-D Secure environment.

3-D Secure (3DS) is a security protocol designed to ensure greater security and stronger authentication for your online purchases by credit or debit card. Depending on the type of card, it is called “MasterCard Identity Check”, or “Visa Secure”, which are the cards we accept in-store. You may have to enter a special security code or log in to your card issuer’s online banking application to authorise a payment. Card issuers have different methods of authenticating their customers and therefore, if you are unable to complete the process, you may need to contact your bank.

The booking will not be effective until payment of the full amount of the booking has been made.

If you choose to book the rate without prepayment (flexible, standard, or any other denomination that appears at the time of booking or others that may be available under this payment policy), you will pay on arrival at the hotel, by credit card or cash.

If the standard rate is chosen, the client will not have to make any payment until arrival at the hotel, although Gestión Hotelera La Marina reserves the right to send the Paygold link (*) 48 hours before arrival at the hotel in order to pay the amount of the first night or the only night (if it is a one-night reservation) as established in the cancellation/payment policy. The 48 hour period may vary, the applicable period being the one in force at the time of booking.

On arrival, guests must present the credit card used to guarantee the booking. If none of the guests are credit card holders, they must contact the property in advance.

Reservations without advance payment, for two or more rooms, are considered “group bookings” and are subject to special conditions. For this type of reservation, you must pay the amount corresponding to one night’s stay of the total reservation. GESTION HOTELERA LA MARINA, S.L. may send you a link by email and/or sms in which you must make the payment by authenticating yourself in the appropriate manner. The link will be sent through the Redsys platform called Paygold. (*) Paygold is a type of payment in which the merchant sends a payment URL via SMS or email to its customers. Once customers have received this URL, all they have to do is log in and enter their card details to make the payment. The reservation is not effective until the payment has been made. In the case of third party payments, there is only the option of payment in advance of the contracted services by bank transfer or similar, irrevocable.

On arrival, guests must present the credit card used to guarantee the booking. If none of the guests is the holder of the credit card, they must contact the establishment in advance.

In compliance with article 7 of Law 7/2012 of 29 October, cash payments in excess of 1,000 euros will not be accepted for Spanish nationals and/or tax residents, or 10,000 euros for non-resident guests.

The total and final calculation of the reservation includes V.A.T., unless not expressly included. Any other tax or duty that affects the final price will be settled additionally at the hotel establishment.

Clients are obliged to pay for the rest of the services invoiced on arrival at the same establishment.

IX. CANCELLATION OF THE RESERVATION.

The reservation made can be cancelled through the website in the section “manage your reservation” included in the booking confirmation email. In this section all the details of your booking will appear, by clicking on the cancel button, your booking will be cancelled. The user will receive an e-mail confirming the cancellation.

In the event that you cancel your booking and you have also booked the transfer or transfer to and from the airport through the form on our website, you will have to cancel the booked transfers, otherwise you will be charged the cost of the transfers.

You can also modify or cancel your reservation in our Central Reservation Centre via email to central@marinaresortbenidorm.com always indicating the reservation number and / or locator and your personal data.

In the event of cancellation of a booking by the client, the company shall be entitled to be reimbursed the management costs that are duly justified, taking into account the following criteria indicated at the time of booking in the stipulated cancellation policy:

– The rate without advance payment, cancellation without charge up to 2 days prior to arrival. After that time if the client cancels, 1 night or the total amount if the booking is for a single night will be charged to the card provided by the client. Also if the client does not show up or leaves early.
– The Pay As You Go rate, it is not possible to cancel without penalty. For the confirmation of the booking
the hotel must have received full payment, otherwise the booking will be cancelled. No refunds are allowed in case of cancellation, early departure or no-show.
– Safe Travel Rate. In case of modification, cancellation or no-show, the amount
charged will not be refunded by GESTION HOTELERA LA MARINA, SL. In case of cancellation, modification or no-show, you must contact the insurance contracted. Reasons for cancellation, there are 25 reasons specified in the policy. Reasons for exclusion, those indicated in the policy.

When it is the establishment that does not attend to the reservation it has confirmed, it will give the client the choice between:

a) occupying another accommodation of equal or superior characteristics and category.
b) compensation for an amount equal to double the amount of the advance payment made.

Any refunds will be made through the Paygold gateway of Redsys secure commerce and/or bank transfer to the account of the same holder of the reservation, with any costs incurred being borne by the latter.

Causes for cancellation of a reservation

1. Force majeure

Includes unforeseen and external situations that make travel impossible:

Pandemics or epidemics involving official mobility restrictions.
Cancellation of flights or other means of transport due to extreme weather conditions.
*Official documentation issued by the airline or transport operator is required.
Natural disasters (earthquakes, hurricanes, floods), armed conflict or civil unrest at destination.
*Official documentation from competent authorities must be presented.

2. Serious illness of the reserve holder or immediate family member

Sudden and incapacitating medical condition that prevents travel.

An official medical certificate dated close to the booking date and a document proving the direct link with the holder or accompanying person is required.

3. Request for urgent surgical intervention

Of the insured person or close relative, including emergency medical treatment.

4. Mandatory medical quarantine

Diagnosis of infectious disease that legally prevents the holder or accompanying person from travelling, by medical or governmental order.
A medical certificate or health authority document is required.

5. Death of the holder or of an immediate family member

Event that makes it morally and legally impossible to make the trip.
Death certificate must be presented and, if not the holder, a document certifying the direct family relationship.

6. Official or judicial summons

Unavoidable summons to attend court, tribunal or official administrative proceedings (e.g. to be summoned as a juror, witness, or for aliens’ formalities).
An official copy of the summons, dated to coincide with the date of travel, is required.

X. MODIFICATION OF THE RESERVATION

The User may modify the booking throughout the online booking process. You can also modify your booking in our Booking Centre via email
to central@marinaresortbenidorm.com or through the “manage your booking” section
included in the booking confirmation.

In the event that you modify your booking and you have also booked the transfer or transfer to and from the airport through the form on our website, you will have to modify the booked transfers, otherwise you will be charged for the cost of the transfers.

Changes in the ownership of reservations will not be accepted. Any modification will imply the cancellation of the original reservation and the new reservation will be accepted depending on the availability of places in the contracted hotel and according to the price and conditions existing at the time of making the new reservation, with no obligation on the part of the HOTEL to respect the conditions prior to the modification.

ANY MODIFICATION OF THE DATE OF THE RESERVATION notified more than 72 hours before the planned date of arrival will give the right to transfer the amount charged to a future stay, in the same establishment and in the name of the same owner, before 31 December of the current year or the date of closure of the hotel for the season.

Only one change of date per booking will be permitted, which may not be split into different stays, nor may it be used for any purpose other than payment for the stay itself. Likewise, the change of date will be subject to availability.

In the event that the rates applicable on the date of the new booking are higher, the customer must pay the difference, and may not claim any amount in the opposite case, namely that the rate is lower.
If the reservation is cancelled without prior notice or if the client does not show up at the hotel establishment on the contracted date, the compensation costs will correspond to the amount paid for the reservation for one night and there will be no possibility of modification or refund.

THE HOTEL will not reimburse any amount for the early departure of clients.

The offers will only be valid during the period established by GESTION HOTELERA LA MARINA, SL in the advertising, or otherwise, during the time they are accessible to customers for their effective contracting

XI. TO BE TAKEN INTO ACCOUNT

As a general rule and unless expressly agreed otherwise, rooms may be used from 16:00 hours on the day of arrival and must be vacated before 12:00 hours on the day of departure. The reservation will be guaranteed until 20:00 hours on the day of arrival. Therefore, in the event that the user expects to arrive at the hotel at times other than those indicated, it is advisable to inform the hotel where the reservation has been made as far in advance as possible by telephone at +34965853762, always indicating the reservation number.
Wi-Fi internet connection is available in the rooms. Free of charge.
Parking. There is a public car park nearby. Reservation is not possible. Price:10 EUR per day. Parking is subject to availability, as spaces are limited.
Half board (breakfast and dinner – no possibility to change) and full board do not include drinks.
Christmas lunch is included in the room rate. It is served in the hotel lounges.
Pets are not allowed.
Deposit and guarantee policy:
- On arrival at the hotel, a deposit of 150 € per occupant will be required as a guarantee for possible damages or additional cleaning costs.
- This deposit will be made as a single charge per room, payable by the holder of the reservation.
- In the case of group bookings, the deposit may be paid by the first occupant of each room or, if preferred, in a single payment made by the reservation holder.
- This deposit is not intended for consumption in the hotel, but exclusively to cover possible incidents during the stay.
- The amount will be formalised by means of a pre-authorisation by credit card or by cash payment. After check-out, and once the room has been verified, this pre-authorisation will be cancelled or the cash will be returned.
  The time for the amount to be available again will depend exclusively on the guest’s financial institution and may vary between 5 and 30 calendar days.
- On arrival, guests must present the credit card used to guarantee the reservation. If none of the guests are credit card holders, they must contact the property in advance

XII. NOTIFICATIONS

All notices, demands, requests and other communications to be made by the parties in relation to these General Conditions shall be in writing and shall be deemed to have been duly given when they have been delivered by hand or sent by ordinary mail to the other party’s address or e-mail address, or to any other address or e-mail address that each party may indicate to the other party for this purpose.

XIII. PERIOD OF VALIDITY

The period of validity of these conditions will be the time they remain published on the website and will apply to the services purchased at the time these conditions are available.

In any case, GESTIÓN HOTELERA LA MARINA, S.L., reserves the right to modify them unilaterally, without affecting the services contracted by users prior to the modification, except in those cases in which the user has changed or modified the contracted service, in which case the conditions in force at the time of the change and/or modification shall apply.

XIV. NULLITY AND UNENFORCEABILITY OF CLAUSES

If any provision of these conditions is declared wholly or partly invalid or unenforceable, such invalidity shall only affect that provision or that part of it which is invalid or unenforceable, and the conditions shall otherwise remain in full force and effect.

XV. APPLICABLE LAW

Both parties accept that the legislation applicable to the operation of this service is Spanish and submit to the jurisdiction of the Courts and Tribunals of Benidorm and hierarchical superiors for the resolution of conflicts arising from the interpretation and application of this contract.

GENERAL CONDITIONS of DAYPASS in Marina District Dayclub.

Conditions on payments:

We accept payments with the following credit cards: VISA, 4B, MasterCard and Maestro. We do not accept payments by American Express card.
Cash payments may not exceed 999.00€ in accordance with art. 18 of Law 11/2021, 9 July, on measures to prevent and combat tax fraud, transposing Directive (EU) 2016/1164 of 12 October 2016. With the exception of if the payer is a natural person (not a legal entity) and has a tax domicile outside Spain (a situation that must be accredited), the amount is up to €10,000.
The customer must pay the amount of the DAYPASS at the time of booking and the remaining amount at the time of access.
The presentation of the online purchase ticket may be required for the use of Balinese loungers or sofas.

Conditions on cancellation by the customer:

DAYPASS reservations at Marina District Dayclub are non-cancellable. The amount is non-refundable.

Conditions on cancellation by the establishment:

Marina Distrcit DayClub is an outdoor space. If, due to adverse weather conditions or any other cause considered by the establishment, the service cannot be carried out, your reservation will be moved to another day, depending on availability and as long as the current price is maintained. If the price increases, the amount of your deposit will be adjusted accordingly or you can use the amount already paid in any of our bars or restaurants.
Marina Resort Benidorm does not guarantee sunshine or good weather.

Conditions on safety and conduct:

The customer must behave appropriately within the establishment, it is forbidden to disturb the order and disturb other customers.
It is not allowed to organise scandals, nor physical or verbal violence towards any employee or other customers.
It is not permitted to enter in costume and/or with vexatious and hurtful badges on their clothing.
The use of mats, floats or any object not provided by the establishment is not permitted.
The consumption of food and drink from outside the establishment is not permitted.
Pets are not allowed in the establishment, except for assistance dogs.
The use of towels is not permitted, except those provided by the establishment. You can purchase a towel for €10.00 (deposit to be refunded when you return the towel in perfect condition). Only 1 towel per customer can be returned.

Conditions on belongings:

The establishment is not responsible for loss, damage or theft of cash, jewellery or other valuables left on the premises.

Conditions on catering:

Drinks in the hammock area must be requested and paid for on the spot.
The reservation of a hammock or Balinese chair does not include the reservation of a table in the restaurant.
The reserved table will remain available for 15 minutes; after this time, it will be released and will be available for sale again.