Important information and rules of use of our facilities.

ARTICLE 1 REGISTRATION (POLICE RECORD) AND ADMISSION DOCUMENT (WELCOME)

The necessary procedures for registration and admission will be carried out at Reception, and the magnetic cards for accessing the accommodation will be stored there.

Check-in will take place from 4 p.m. until 8 p.m. on the day of the guest’s arrival, and check-out until 12 p.m. on the day of departure.

If the guest arrives before check-in time and the hotel has rooms available, they may check in as early as 7:00 a.m. (upon payment of an early check-in supplement).

If, for personal reasons, the guest has to check in after 8:00 p.m., they must give 24 hours’ notice prior to arrival.

The hotel will not provide accommodation to minors travelling alone, and therefore does not accept room reservations or stays for minors.

However, minors between the ages of 16 and 18 may be authorised in writing by their father, mother or guardian to stay at the hotel, provided that they take responsibility for them and assume payment of the applicable bill. In the case of minors under the age of 16, they must also be accompanied at all times by their father, mother or guardian.

CHECK-IN REGISTRATION (POLICE REGISTRATION FORM)

Any person or persons wishing to use the accommodation units, common facilities and, where applicable, the complementary services offered by the Hotel, must present their identification documents for the purpose of registration and entry in the establishment’s guest register.

When guests are a pre-booked group (group bookings are considered to be bookings of 10 or more rooms), their representative will submit lists together with the identification documents of the group members.

Passports, national identity cards and driving licences are considered valid forms of identification in Spain. If you are a foreigner, you can register by presenting your passport or identity card if you come from an EU country or any of the following countries:

• Andorra, Iceland, Switzerland, Norway, Malta, Monaco or San Marino.

You can also register with a valid Spanish residence permit if you are a foreigner residing in Spain.

IDENTIFICATION DOCUMENTS MUST BE ORIGINALS (PHOTOCOPIES OR PHOTOS ON MOBILE DEVICES ARE NOT ACCEPTED).

This rule is mandatory in accordance with Spanish Government Ministry of the Interior Order 1922/2003 of 3 July, which establishes the registration of travellers in guest books and entry logs in hospitality establishments, Royal Decree 933/2021 of 26 October and the provisions of Article 12. 1 of Organic Law 1/1992 of 21 February on the Protection of Public Safety.

In compliance with this law, all guests, both individuals and groups, must have an individual registration form.

The registration form must be signed personally by all travellers over the age of 14.

Accommodation is non-transferable, therefore the Hotel will refuse accommodation to guests who do not comply with this registration requirement and is entitled to demand, if it deems it appropriate, the identification of the applicant and the persons accompanying them during their stay. Likewise, entry to the Hotel is prohibited to any person not registered in the Police Register, unless expressly decided otherwise by the Management.

The Hotel Management is not responsible for any false or incomplete information that the guest may provide when filling out the registration card, which must be completed in full by the user or by the Hotel based on the information appearing on the identification documents provided for this purpose by the customer.

In compliance with current regulations, the identification details provided will be communicated to the authorities by the hotel.

ADMISSION DOCUMENT (WELCOME)

Once the person or persons have been registered, this establishment will draw up an admission document stating the name of the customer formalising the admission (one person is sufficient), the commercial name of the establishment, its tourist classification, the identification of the accommodation assigned, the price per day or night, the type and price of any additional services contracted, and the dates of arrival and departure.

Users must prove their status by showing the admission document when requested.

The admission form serves as proof of the tourist accommodation contract and will be valid as evidence for administrative purposes. It must be signed by the interested party to formalise their admission. The signed original document will remain in the possession of the establishment, which will keep it for the legally established period of time at the disposal of the tourist inspectorate, and a copy will be given to the guest who signs it.

By signing the document, the customer confirms that all the information provided and contained therein is true and accepts the terms and conditions expressed in the document.

Likewise, by signing the admission document, it will be assumed that the customer expressly accepts these Regulations, their rights and obligations, and will be obliged to observe the rules contained therein and those issued by the Management regarding safety, coexistence and hygiene for the proper use of the establishment, its facilities and the Hotel’s equipment.

PLEASE ALSO CONSULT THE RULES FOR THE USE OF SUNBEDS, AS WELL AS THE PRICES OF EXTRA SERVICES IN THE QR CODE THAT APPEARS ON THE TV IN YOUR ROOM.

ARTICLE 2 ACCESS TO THE HOTEL AND ITS SERVICES

Users may freely access the establishment and remain there, subject to the limitations contained in the legislation and in these Regulations.
Users have the right to receive accurate and complete information prior to contracting the services offered.

They also have the right to have their safety, privacy and peace of mind guaranteed in these services for a stay without disturbances, to have these services correspond to the agreed conditions, to be provided with an invoice with the regulatory formalities for the services contracted directly with the Hotel, to confidentiality in the processing of their information in accordance with data protection regulations and, if they wish to make a complaint or report, they are provided with the complaint forms established by the competent authorities of the corresponding Autonomous Community, which may be completed by the customer and handed in at the hotel reception.
The submission of a complaint or claim does not exempt the customer from complying with these regulations and paying for the services.

The hotel establishment is not responsible for the price or use of tools, equipment and other services provided outside the hotel premises, nor for the behaviour of personnel outside the hotel, unless expressly stated in its terms and conditions and rates.
The rates with the prices and conditions of the different types of accommodation, catering services, bars, safe rental, and complementary services offered by the Hotel itself are detailed at reception and/or bars-restaurants and are available to users who request them.

Services of the establishment or accommodation units may not be reserved at a price other than that stipulated.
The complementary services offered and provided at this establishment by other persons or entities, the details of their scheduled times, their prices and conditions of use are also available at reception, will be formalised in the corresponding documents and will be paid for in accordance with the agreed conditions.
Legal or natural persons who, on their own account, provide complementary services on the premises of the Hotel are responsible for their staff and their behaviour, their operation, maintenance, pricing and everything inherent to their own services. The owner of each of the premises is clearly identified.

You will find summary information on all services and entertainment activities, where applicable, in the directories, which include information on the evacuation plan in case of emergency, accommodation prices, menus with prices, and a list of free services, such as Wi-Fi.
The Hotel may offer/manage certain extra services for its guests, which can be found out about at Reception or Customer Service, such as tourist information and various services, wake-up service, luggage storage and safekeeping, taxi call service, car rental, excursions, tickets to shows, restaurants or other services related to the stay.

The Hotel may vary the hours of the different services for consumption, use and enjoyment throughout the seasons, depending on seasonality, reserving the right not to admit users outside these hours, also when the maximum authorised capacity is exceeded or when requests are made within the admission limits, thereby affecting the work schedule of these services.
The management of messages, calls, packages or any other items intended for a hotel guest will only be carried out once the guest’s prior consent has been verified, in which case the item will be communicated or delivered.
If the customer is not at the establishment or cannot be located, the staff will ensure that they receive the message or package when they return, verifying this with the customer. IF THE PACKAGE THAT THE GUEST HAS TO RECEIVE IS CASH ON DELIVERY, THEY MUST LEAVE THE MONEY AT THE RECEPTION IN ADVANCE.
The hotel rooms and common areas may not be used for purposes other than accommodation and/or contracted services, either by the customer or their companions, or by third parties. Consequently, these rooms and/or common areas may not be used for activities such as interviews, filming, taking pictures for promotional activities, photo shoots, etc., unless prior and express authorisation has been given by the management of the establishment and in compliance with the rest of the Internal Regulations and the conditions set by the management.

ARTICLE 3 BILLING AND PAYMENT

Accommodation rates will be billed per day and according to the number of nights stayed.
The minimum charge per accommodation will be the amount of one night or day, which is understood to end at 12:00 noon on the day following the date of arrival.
The Hotel accepts the following methods of payment:

• Cash, debit cards (Maestro) and credit cards (Master Card, Visa)
  Personal cheques are not accepted.
• Payments in cash must be made in euros.

According to Law 11/2021, of 9 July, on measures to prevent and combat tax fraud, CASH payments may not exceed the amount of 1,000 euros and, given that rights must be exercised in accordance with the requirements of good faith, banknotes must be used in accordance with the amount to be paid, so the Hotel may refuse to accept high-denomination banknotes if the amount to be paid is much lower. Higher amounts must be paid by credit card.

Payments with more than 50 euro coins will also not be accepted.

Users are obliged to pay the amount for the services contracted at the time of presentation of the invoice or according to the agreed conditions.

For food and other movable property found in the hotel room (e.g. the contents of the minibar, PILLOW, towel, bathrobe) that you consume or take with you when you leave the room, you will be charged the equivalent value listed in the price list available in the room or, where applicable, at the hotel reception. (PRICE LIST MISSING)

In the event that the Customer leaves their room and said food or movable property is not found in the room, it will be considered that these were consumed or taken by the customer.

The invoice may be presented by the Hotel before the end of the contracted stay, if during the stay the services enjoyed (whether for accommodation, extras or both) reach or exceed the sum of 600 euros.

The establishment may require its customers, at any time and upon presentation of the invoice and receipts, to pay for services provided other than accommodation, even if payment for the latter has been agreed in advance.

Early departure by the customer before the end of the contracted stay shall not exempt said customer from paying for all the days booked and the services contracted, nor shall it entitle them to a refund (except for medical reasons).

If the customer attempts to leave the establishment without paying all or part of their bill, the Hotel shall be entitled to request the assistance of the authorities.

Invoices will only be provided for accommodation and services contracted directly by users.

For any questions or queries regarding the operation of the hotel, please contact our reception staff, who will assist you and, if necessary, put you in touch with the person authorised to resolve your query or question, the hotel manager being the person ultimately responsible for the hotel.

ARTICLE 4 PRIOR PAYMENT GUARANTEE

The Hotel may request a prior payment guarantee by credit card for the services contracted, in accordance with applicable legislation, both for the totality of the reservation, including taxes and tourist tax that may be applicable, as well as for any extras.

This guarantee may be extended to cover damage or breakages caused to the facilities, furniture and other items belonging to the establishment through negligence or misuse.

To this end, the Hotel may ask the customer, upon arrival or at the time of booking, for a credit card number to which the amount of the bill can be charged in the event of non-payment.

This request may be made even in the case of accommodation with a voucher or pre-payment, in order to cover any damage or breakages.

The Hotel reserves the right, in the event of any damage, deterioration or theft caused by the customer in the room or any other Hotel facility, to make use of the deposit for damage and/or to claim the corresponding compensation from the customer. In the case of groups, the deposit is shared equally among all members of the group.
The Hotel may also charge the card number provided by the customer, even days before the customer’s arrival, in order to verify its validity, for the amount of the first night booked.

If no card is provided, prepayment for the stay and a security deposit of 500 euros will be required, as well as direct payment for any extra services requested.

ARTICLE 5 PERIOD OF OCCUPANCY OF ACCOMMODATION UNITS

Hotel rooms must be used based on the number of nights reserved.

Occupancy of the accommodation unit begins at 4:00 p.m. on the first day of the contracted period and ends at 12:00 p.m. on the day designated as the departure date.

However, on dates of maximum occupancy, when there are more arrivals and departures, it may not be possible to make all rooms available at that time due to availability and cleaning times, so the availability of the accommodation unit to the user may be delayed by up to four hours. Availability may also be delayed in the event of exceptional circumstances beyond the Hotel’s control that prevent the room corresponding to each guest from being available at the time set for the start of occupancy in accordance with normal occupancy rules.

We kindly ask guests to inform us of their arrival time and travel plans so that the Hotel can make the necessary arrangements. Please also note that if you do not arrive at the Hotel before 8:00 p.m. (local time) on the scheduled day of arrival, without prior notification from the guest, the Hotel will consider the reservation a ‘no show’ and it will be automatically cancelled in full, with 100% or the outstanding amount of the reservation being charged.

Notwithstanding the above, the reservation will be maintained provided that the customer has notified the hotel before the aforementioned time.

In the case of groups of 20 or more people, the establishment may set the departure time to be from 10 a.m. onwards.

For possible changes, both in terms of occupancy and extension of the specified time, please consult reception, bearing in mind that you must immediately inform the hotel staff if you wish to extend your stay, and always before 12 noon on the date of departure.

The hotel will accommodate your request as long as availability permits, duly informing the customer who has made the request. If both parties agree, a different occupancy arrangement for the accommodation units may be agreed upon, which must be reflected in the admission document.

Extending your stay beyond the agreed time without prior agreement will result in the obligation to pay for an additional day.

Notwithstanding the above, the customer may not extend the contracted days of stay without the agreement of the Hotel, due to the serious damage this may cause to other customers with reservations, and the Hotel staff may request the assistance of the authorities to evict customers who fail to comply with the above.

If the customer leaves the room on the day of departure before the established check-out time, no refund of the total amount of the stay will be made. If the guest reduces the number of guests in the reservation, either in whole or in part, it is the Hotel’s decision whether or not to apply refunds, although if the room is marked as non-refundable or similar, the full amount of the reservation will be charged.

When guests are absent for more than seventy-two hours without prior notice, the Hotel may consider the accommodation contract suspended or terminated, as the case may be, and proceed to collect the luggage.

The collection will be made in accordance with Article 18 of these regulations, except in cases where the actual value of the guest’s luggage does not cover the amount of the bill. In this circumstance, the accommodation may be terminated or suspended if the guest is absent for more than twenty-four hours.

In the event of the death of the occupant of a room, their heirs or representatives shall be responsible for paying the expenses incurred as a result, including, if necessary, the redecoration and disinfection of the room and the replacement of linen and equipment.

ARTICLE 6 NUMBER OF PEOPLE PER ACCOMMODATION UNIT AND VISITORS

NUMBER OF PEOPLE PER ACCOMMODATION UNIT
As a general rule, no more people than the contracted number will be allowed to stay in a room. Thus, two people will not be allowed to stay in a double room that has been contracted as a single room. Similarly, no more than two people will be allowed to stay in a double room or suite, nor more than three in a room contracted TO BE OCCUPIED BY 3 PEOPLE as a triple room.

For safety reasons, occupancy exceeding three persons per room is not permitted, or, where applicable, the maximum number possible according to room format and type of reservation.

Otherwise, the Hotel shall be entitled to charge the rate set for the actual number of persons using the room and, at the same time, to terminate the customer’s stay immediately.

Guests staying with babies aged 0 to 2 years may request, subject to availability, a cot at no additional cost. The maximum number of cots in the room is one. Cots are available on request and must be confirmed by the accommodation.

A child over 2 years old or an adult may stay in an extra bed. The installation of an extra bed will incur an additional cost and will only be possible in double rooms and always at the request of the user.

If not requested in advance, the hotel reserves the right to request an additional reservation in the event that the establishment does not have the requested extra bed available. This extra bed can only be occupied by one person, with a maximum of one extra bed per room.

No person has the right to provide accommodation to another person without the prior consent of the Hotel and, if this is agreed to, the corresponding registration procedures must be carried out and the guest must be entered in the guest book.

VISITORS

The Hotel reserves the right to refuse admission to occasional visitors and under no circumstances will they be allowed access to the rooms. If the user wishes to receive visitors, the Hotel has spaces available for this purpose.

In the event of non-compliance, the Hotel Management reserves the right to order the immediate departure of the visitor.